Skip to main content

Service & Standards

service and standards A high quality customer service is our ultimate goal. Fairness, trust, reliability and sound advice were and are the basis for our success.


D.A.T.A. service contract

The intention of our service contract is to meet all eventualities in connection with your EDP and to offer solutions. The D.A.T.A. Service contract not only covers the system maintenance itself, but also offers a wealth of additional benefits:

Hotline / Guaranteed Response & Local Time / Emergency Operations / Remote Access / Proactive Care / Software Updates / Financial Benefits on Upgrades, Products & Services / System Maintenance

To stay up-to-date, you as a service contract partner are provided with free, quarterly updates. These updates include deduction, health insurance card and program-relevant changes.

On software upgrades, e.g. when changing from XR 5.8 to the future XR 6.0, we offer you a discount of 85% (!) on the retail price of software components already purchased. As a D.A.T.A. service contract partner, we offer you additional benefits on all of our services (at least 30%). You are also entitled to take advantage of special benefits on our software products and our hardware within the framework of best-price promotions.

hotline & system support

Our hotline is open from Monday to Friday from 8 am to 6 pm. We guarantee a response time of 2 hours & a fixed suburban time of 12 hours plus the production of a makeshift emergency operation.

You get an immediate respond on acute problems by remote access, the vast majority of errors are resolved within an hour. In addition, our XR Operation Server observes the system and we are automatically informed by e-mail in case of a problem.

D.A.T.A. achieves an availability rate of the computer system of 99.95%, which corresponds to a shortfall of just under 8 hours per 5 years.

consulting & training

Introducing or renewing an IT system is a great opportunity to rethink and optimize the work process and the workflow that has grown over the years. On request, you will receive comprehensive advice and support from us.

Of course, we also offer training courses by our qualified and experienced training staff.

Additionally, in the initial phase, qualified employees are always on site to intercept initial uncertainties immediately and therefore to ensure an undisturbed ordination process.


For years, we have consistently relied on established standards and on IHE, HL7, DICOM & data protection compliant product development *. This enables a secure connection to external medical archives ** and an exchange with medical data networks **. Our XR software is compatible with all standard-compliant third-party systems and, thanks to the use of standard interfaces, enables the integration of examination devices, imaging systems and workstations from a wide range of manufacturers ***.

All products are Microsoft based and work with the latest operating system, office and server generation ****.

IT security

The issue of data security is of great concern to us, especially with regard to highly personal medical data.

The XR secure system, developed by us, is a comprehensive and reliable IT security concept. It covers topics such as network security, update & backup concepts, firewall & virus protection, password policies, employee authorization system including fingerprint authentication and much more and of course is consistent with the EU General Data Protection Regulation (GDPR).

This gives you a future-proof system with high investment security.

* Supported IHE profiles: SWF, PIR, CPI, CDA, KIN, Mammography Image, XDS, XDS-i, PIX, PDQ, CT, ATNA. DICOM Standards: Worklist, Store, MPPS, Query Retrieve, KOS, Presentation States, Print, WADO Client & Server (http / https). HL7 versions: 2.3, 2.3.1, 2.4, 2.5 and 3.0
** Examples of connected data networks and archives: A1 Telecom - DaMe, health-net, Siemens - AuRA, MedicalNet - HCS, tera.archiv - KAV Vienna, marc Archive - Styrian Hospitals, SALK - Archive Salzburger Landeskliniken, Vinzenz Group, GNV - Telerad Vorarlberg, and others
*** Manufacturers we have integrated into various projects: Agfa, Aycan, Carestream, Fuji, GE, Giotto, Hitachi, Hologic, Philips, Sectra, Siemens, Swiss-Ray, Tiani, Toshiba, et al.
**** Microsoft Windows 7 & 10, Microsoft Office 2013 & 2016, Microsoft Windows Server 2008 R2, 2012 R2 & 2016, Microsoft SQL Server 2008, 2012, 2014 & 2016 and Microsoft Internet Information Server 7.5, 8.5 & 10

< back to invoice